What is Special Request? Our Special Request department handles requests for merchandise not offered in the formulary. We coordinate every detail and our representatives have established relationships with top suppliers from across the United States, Canada and around the globe! This means better pricing and faster production for you which leads to less time working with vendors and more time conducting business.

• An efficient online request form
• A thorough understanding of the Northwell Health brand guidelines, logos and artwork
• Top-quality product sourcing and unique product options
• Competitive pricing
• Excellent customer service

• You first need to complete the online Special Request Approval Form.
• Our Special Request representative will source merchandise that meets your requirements and prepare a detailed quote.
• You will be emailed the quote for your review and approval.
• Once the quote is approved, you will create a requisition in PeopleSoft to obtain a Purchase Order (PO).
• Our Special Request representative will receive the PO and send you an emailed Order Confirmation.
• Next, production of your order will begin.
• You may receive samples and artwork to approve along the way!
• You will receive an emailed Shipping Confirmation with a tracking number, once the order ships.
• Our Special Request representative will follow-up to ensure your order and/or project was a success!