Only Payment Methods for the Northwell Health eStore is a Company/Department Charge. We do not accept credit cards, checks or money orders as payment methods

Call Customer Service at 888-362-9844 so we can discuss you project and the specific timing, delivery and pricing.

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Call Customer Service at 888-362-9844. If your order is in progress/production already we will not be able to change the shipping method. If your order has not begun production yet, we can cancel your order and you will be required to place a new order with the appropriate shipping method selected for your in-hands date.

Most promotional items on this site require 7-10 business days for production and up to 5 business days for ground shipping

For production and delivery times on Special Requests, contact 888-362-9844.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

Call Customer Service at 888-362-9844.

Yes, simply call us at 888-362-9844 or e–mail us at Northwell@cs.staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via U.S. Priority or First Class Mail. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 888-362-9844 between the hours of 7 a.m. and 5 p.m. CST.

We are unable to accept returns or process exchanges on custom items. If you feel your order was produced incorrectly, please contact us within 30 days of the invoice date. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and will replace your order or issue a refund.

We have thousands of special request options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don’t find what you’re searching for, complete the Special Request Form to begin the special request process.

If you are unsatisfied with your products or order please contact us at 888-362-9844. Drop-shipped or made to order products can be exchanged or refunded in the event of product defect.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 888-362-9844.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

Call Customer Service at 888-362-9844. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

Call Customer Service at 888-362-9844.

California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We know you’re concerned about product safety, and we take all necessary steps to comply with all applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has indicated that it does not require the Prop 65 warning.

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.